|Mailing Address||:|| Aon Affinity
900 Stewart Avenue
Garden City, NY 11530
Yes, however you must list each insured person's name that was traveling with you on the same claim form under "Claimant's Name" in Part l.
Tape the corners of each receipt on the page provided with your claim form, using clear tape only. Don't overlap any receipts - have all receipts visible, using extra pages as necessary to ensure all receipts are displayed clearly.
If you have provided us with an email address, you will receive notification via email of our receipt of your claim form.Otherwise, you will receive notification from our office via U.S. Postal Service.
While there is no time limit on filing your claim or getting any documentation you may need to submit with the claim forms, we do encourage you to file your completed claim form as soon as possible to ensure all necessary documentation is available for review.
If you were issued electronic tickets or booked your flight over the internet, include the electronic ticket passenger receipt or the printed confirmation sheet with your ticket numbers.
We need the authorization signed to allow us to contact the physician if additional medical information, not previously supplied, is required to process your claim.
Further information or clarification of the information your Physician provided may be necessary in order to facilitate your claim.
You may submit a death certificate, showing the cause of death, in lieu of having Part 5 of the claim form completed.
The hospital admittance or discharge papers, a doctor's statement or a bill showing diagnosis and date of treatment, will suffice if the Attending Physician for your illness cannot complete Part 5 of the claim form. If the paperwork provided to you by the hospital does not contain a diagnosis and you sought follow up medical care upon your return home, please have your home physician complete Part 5 in addition to submitting the paperwork you were given during your Trip.
If the plan you purchased states it is secondary or "in excess" to any other medical insurance you may have, then it is our intent to supplement any remaining amounts expended for Covered Expenses that your insurance will not pay (i.e. co-payments/deductibles). An Explanation of Benefits from your own insurance would be necessary to finalize your claim.
If the plan you purchased states it is secondary or "in excess" to any other insurance for the type of claim you are making, then it is our intent to supplement any remaining amounts of Covered Expenses claimed that your insurance will not pay (i.e. deductibles). An Explanation of Benefits from your own insurance would be necessary to finalize your claim. If the plan you purchased states it is primary for the type of claim you are making, then submitting to your own insurance would not be necessary, unless the article you are claiming is an item that was specifically insured through a rider to your Homeowners or Rental Policy (i.e. a particular article of jewelry such as an engagement ring). However, please note that you must still submit your losses to the party responsible, (i.e. airline, cruise line), and forward their response to our office for review.
"Baggage" refers to lost bags along with the loss or theft of personal items such as a ring or a camera.